RENT a Property
Landlord Services Delivered with Excellence
At JMRE property management we provide a specialised property management service with excellence.
Our team has an in depth knowledge of the market developed through dedication and continues active involvement over an extensive period of time.
Our philosophy to property management involves developing a thorough understanding of your needs and what your properties requirements are in order to customize a strategy that suits you.
This enables us to recognise and perform all of the ongoing care that is required for your property making it our first priority.
It all comes down to service. Professional, efficient, personalised, committed, expert,responsive, proactive service. Service that’s tailored to your unique needs, not a generic work instruction that follows the path of least resistance. We Guarantee it.
Whether you have a single investment property or an entire portfolio, we focus on keeping it well maintained, tenanted and delivering maximum return. The way we see it, if you’re spending time on anything but your monthly statement and your annual return, then we’re not doing our job properly. We do all in our power to deliver this balance. Your investment relies on it. And so does our success.
We’re not just rent collectors!
Peace of mind from your return on your investment
At JMRE Property Management, we understand the needs of property investors. And we go to great lengths to ensure those needs are met. After all, client satisfaction has always been – and always will be – the secret to our property management success.
We know the key factors to successful property investment are:
- Care tenant selection
- Expert lease negotiation
- Timely proactive communication
- Effective marketing
- Full rent arrears management
- Cash flow management
- Inspections & maintenance
- Comprehensive financial reporting
When all of these factors are effectively managed, the end result is an investment that remains well maintained and well tenanted, thereby delivering excellent return on investment without adversely affecting investor cash flow and peace of mind.
These factors comprise the core of our Property Management Service Guide – our commitment to service excellence. And we’re so confident in our delivery of that commitment, that we guarantee it.
Services with a difference – WE GUARANTEE IT!
At JMRE Property Management, client satisfaction isn’t just a desired outcome, it’s fundamental to our business model. So you know what you can expect from us we’ve put our service commitment to you in writing. If we fail to meet any of these service commitments, the next month management of your property will be provided to you FREE of charge.
Refer a friend and be rewarded
Imagine being able to save your fiends and family the stress of bad tenants and extend vacancy. We’d like to give you an incentive to share your property management secret… That’s why we’re rewarding property investors who recommend us by giving them AND their friends or family one month of property management free of fees!
Request a FREE Rental Market Appraisal with JMRE Property Management
TENANTS PROPERTY MANAGEMENT SERVICE
Finding the right place is just the start. As a JMRE Tenant have confidence in knowing that your property manager will make your experience in renting a positive one.
GUIDELINES FOR TENANTS
Applying for a property
When you find the right property, you will need to complete a Tenancy Application Form. You may need to provide copies of identification copies to the value of 100 points with your application. For example, a Driver Licence, ATM card, credit card and a bill addressed to you at your current address.
The rental bond is requested as financial protection should there be a breach in the tenancy agreement. Your rental bond will be lodged with the Residential Tenancy Bond Authority. The bond is held as security against any property damage, undue wear and tear or in the event there is money owing at the end of tenancy. Once it is established that all conditions of the tenancy have been met, the bond will be refunded promptly. The amount of bond payable is specified in the tenancy agreement. Please note, the bond required may increase where there is a rent increase.
Only the people (and the number of people) included on your tenancy agreement are permitted to reside at the property on a permanent basis. Should a tenant wish to move in or out you are required to notify us in writing immediately. Please note, a new tenant will need to be approved through the application process prior to moving in.
Paying the rent
It is your legal responsibility to pay your rent, to the Landlord in advance. Please ensure that your payments reach us on or before the due date. JMRE Property Management will not physically collect your rent. Rent must be paid by the method stated on your tenancy agreement. If you have any problems with your rent payments please notify your Property Manager at the earliest possible time. If you fall into arrears, we will be obligated to follow the procedures outlined in the Residential Tenancies Act to collect the rent on behalf of the landlord.
Inspections – Pre inspection and Routine Inspections
A property condition report is used to determine the condition of the property at the commencement of your tenancy. It also ensures that you are not held responsible for damage at the expiry of your tenancy which may have been there prior to your occupation. You are required to make comment and additional notes, sign and return the document to our office. The document will be filed with your Tenancy Agreement and used as evidence of the property condition at the commencement of the tenancy.
Routine Inspections will be made at regular intervals. The primary role of these inspections is to advise the owner of the condition and care of their property and what, if any, maintenance is required. This is an opportunity for you to point out any maintenance required at the property. Photos may be taken by the Property Manager during the inspection.
Repairs and Maintenance
It is important when you notice a maintenance issue that you inform our office as soon as possible (in writing). This can be done using the maintenance request form and can be issued via email, fax or mail. Jobs requiring attention by tradespeople firstly require permission from the landlord.
Once the Landlord’s approval has been obtained, a work order is forwarded directly to the specific tradesperson, who will then be in direct contact with you to arrange a convenient time to address the approved maintenance. Please be aware that works carried out on the property by any person not approved under a work order from a JMRE office may result in your liability to pay the account.
Listed within the ‘Welcome to Renting with JMRE’ guide, you will find details of emergency contacts for emergency repairs. We ask that you always try to contact your Property Manager first, however if it is after hours and you cannot contact the Property Manager, you are permitted to contact the emergency contractors directly.
The legislation is specific about what constitutes an emergency repair and it’s important that you know that should the issue not be deemed an emergency, you will be responsible for the account. An emergency repair is something that is likely to cause injury, undue inconvenience, or which makes the property unsafe or insecure. (For eg. burst water service, broken toilet (where there is no other toilet), serious leak, serious electrical fault ).
Ending the Tenancy and leaving the Property
Contact your Property Manager to discuss your legal requirements with regards to ending your tenancy as written notice periods will be required. The amount of notice required varies from State to State. Once the Property Manager has received/issued your ‘Notice of Intention to Leave/Notice to Leave’, they will contact you and advise requirements for handing over vacant possession. Once vacant possession is established (that is, all keys have been returned) a bond/final inspection can be completed.
Please note: a Property Manager cannot complete a bond/final Inspection until vacant possession has been established and rent may be payable until all keys are returned. The bond will only be returned once it has been established that all rent is paid as required, the property has been returned in its original condition as per the entry condition report (excluding fair wear and tear) and all applicable invoices have been paid. Some offices may complete a pre-final inspection, however this is not a requirement in all States.
Breaking the lease
Your tenancy agreement is a legally binding contract and as such process needs to be followed to break any tenancy agreement. In the first instance, please contact your Property Manager to inform them of your intention. They will forward you a ‘break lease form’ and details of your obligations. Please note, the office cannot begin to advertise your property for rent until the ‘break lease’ form has been executed and returned. In accordance with the relevant Residential Tenancy Act, you will be required to pay all costs incurred as outlined in your break lease form.
Your obligations are as follows:
You are required to pay rent and maintain the condition of the property including gardens until such time as a suitable replacement tenant is located, approved and in the property. Standard tenant selection procedures apply to all applicants. You will be responsible for a break of lease fee and a portion of advertising costs in accordance with the Residential Tenancy Tribunal Guidelines.
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